From tracking agents with their QA, to knowing what your customer actually wants, to getting product insights, seedsAI can help you take better data driven decisions
Unlock hidden insights from your enterprise data with super accurate conversational analytics.
Leverage advanced language models and GenAI to gain a deeper understanding of agents & customer interactions
Optimize your operations and enhance customer experiences through data-driven decision-making
Achive impactful results across the business.
We analyze 100% of all customer interactions across voice, chat, and email channels.
Identify key pain points and optimization opportunities
Proactively address emerging customer demands
Our innovative analytics platform, coupled with robust data capture capabilities, unlocks the potential of this underutilized data
Uncover emerging trends and identify new opportunities for optimization
Identify root causes of operational inefficiencies and implement targeted solutions
Every interaction is an opportunity to enhance customer satisfaction and loyalty, ultimately driving revenue growth
Optimize agent performance and workflows for maximum efficiency
Measure and continuously improve key performance metrics
45%
Increase In Revenue To Agent Salary Ratio
27%
Better Customer Satisfaction (CSAT)
1/3rd
Agent To Manager (QA/TL) Ratio
70%
Decrease In Ramp Up (Agent Training) Time
1
Integrating with your Tools
2
Analyzing Interactions with AI
3
Getting insights to take decisions
4
Increase In Numbers
Agents tend to switch jobs within the first 7-8 months of employment. To address this our innovative tool empowers organizations to:
Institutionalize their knowledge through the integration of generative AI.
Expedite the onboarding and training process for new hires
Elevate the performance of new agents to the level of experienced professionals within 1-2 months
Neglecting analysis of unconverted leads can result in misguided business strategies. Now using AI analyze the winning and loosing of patterns of your sales calls
Analyze data from unconverted leads, uncovering hidden insights
Challenge assumptions and surface alternative perspectives
Company can save significantly while agents still delivering the same results - all at around one-third the cost.
Continuously evaluate agent performance, regardless of location
Optimize workflows and processes for maximum Remote efficiency
